Account & Data Deletion
Account deletion is done entirely from within the app. Your data is fully removed — not archived, not anonymised.
How to delete your account in the app
Open Privy Manager on your device and sign in.
Tap your profile or the Settings icon.
Scroll to the bottom and tap
Delete account.Confirm the deletion when prompted. Your account is deleted immediately.
What happens after deletion — the timeline
-
Immediately
Your account is deactivated: all signed-in devices are signed out, session records and push-notification tokens are deleted, and your profile (username, display name, photo) stops being visible to other users. Nobody — including you — can sign in to or access the account.
-
Days 1–90
Your remaining data sits in an inactive deletion hold on our servers. It is not visible in the app, not used for any purpose, and not accessible to anyone. It is kept only so we can restore your account if you deleted it by accident (email privacy@privymanager.com within 90 days) and to satisfy any legally required hold.
-
After 90 days
Everything still in the hold is permanently and irreversibly purged from our servers. No archive, no anonymised copy, no backup we can restore from. Recovery is no longer possible for anyone, including us.
Exactly what is deleted, and when
| Data | When it is removed from our servers |
|---|---|
| Sessions & push-notification tokens | Immediately on deletion |
| Profile — username, display name, photo, optional recovery email | Hidden immediately; purged by day 90 |
| Messages, photos, files & voice notes (stored as ciphertext we cannot read) | Purged with the account, by day 90 |
| Conversation metadata — participants, timestamps, delivery state, settings | Purged by day 90 |
| Encryption key material (wrapped keys, published public key) | Purged with the account, by day 90 |
| In-app friends/connections list | Purged with the account, by day 90 |
| Abuse reports you filed or that involve you | Kept until the report is resolved, then 180 days (safety exception) |
| Operational infrastructure logs (never contain message content) | Age out automatically within 90 days |
Local copies of your conversations on your own device are not under our control — they are removed when you use the in-app wipe, delete your data in-app, or uninstall the app.
Delete some data without deleting your account
You don't have to delete your account to remove data. At any time, in the app, you can:
Messages and conversations — delete any message or an entire conversation for yourself. Delete for everyone removes a message for all participants within 24 hours of sending (group admins have a 7-day window).
Disappearing messages — set a timer on a conversation so messages delete themselves automatically.
Recovery email — remove it in Settings; it is deleted from our records.
Profile details — remove your display name or profile photo in Settings.
Devices — sign out or revoke any session in Settings; its session record and push-notification token are deleted.
For anything you can't remove in-app, email privacy@privymanager.com with the subject line "Data deletion request".
Can't access the app?
If you are unable to sign in to your account and need to request deletion manually, email us at privacy@privymanager.com with the subject line "Account deletion request" and your username. We will verify your identity and process the request.
Contact us
For all privacy-related requests, including data access, correction, or deletion:
Email: privacy@privymanager.com
Grievance Officer: Shubham Sarawagi — grievance@privymanager.com
We acknowledge requests within 24 hours and respond within 15 days as required by the Digital Personal Data Protection Act, 2023.